The portal has very user-friendly design built to it. The user can easily access any of the features such as Administrative Setup, Publication & News, Important Documents,etc. from anywhere in the site as all the links are available on every page. The form filling in state portal solution is very easy, user friendly and avoids common form filling errors (such as, ensuring all mandatory fields are entered, selecting options by checking boxes where applicable, etc.). The e-Forms are populated with the necessary information, retrieved from the appropriate backend department systems, based on the citizen/business identification information provided by the counter operators. The portal solution provides easy-to-use step-by-step guidance to fill the eForms.